Published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Most problems are settled fastest through ordinary support. Write to us through the contact page with your order reference and we will answer within one working day. Use the escalation below only if that route has not resolved the matter.
| Name | Manas Surothiya |
|---|---|
| Designation | Grievance Officer, SUROTHIYA FABRICS |
| grievance@surothiyafabrics.com | |
| Phone | 7389054984 |
| Postal address | SUROTHIYA FABRICS, 1st Floor, 64, Ahilya Nagar Main, Indore, Madhya Pradesh - 452009 |
| Working hours | Monday to Saturday, 10am – 6pm IST |
SUROTHIYA FABRICS is a registered entity incorporated in India.
So that a complaint can be dealt with in one round rather than several, please include:
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint | Within 48 hours of receipt |
| Resolution or a substantive written response | Within 30 days of receipt |
| Removal of unlawful content on notice | Within 36 hours, per the IT Rules, 2021 |
| Response to a request for user information from a lawful authority | Within 72 hours |
Every complaint is logged with a ticket number, which you receive with the acknowledgement.
Complaints about how we handle personal data are also handled by the grievance officer above, in accordance with our privacy policy and the Digital Personal Data Protection Act, 2023.
If your complaint is not resolved to your satisfaction, you may approach the National Consumer Helpline on 1915, or file a complaint on the Government of India's consumer portal at consumerhelpline.gov.in, or approach the appropriate consumer commission under the Consumer Protection Act, 2019.
Nothing on this page limits any statutory right you have as a consumer.